EXCHANGE AND RETURN POLICY

At Discovery Concept Store, we strive to ensure high-quality products and excellent service for our customers. If for any reason you need to exchange or return a product, please review our policies below.

1. PRODUCT EXCHANGE

1.1. Exchange Conditions

  • Product exchanges are possible within 14 calendar days from the date of receiving the order.
  • The product must be in its original packaging, unused, and in resalable condition (packaging, tags, seals intact).
  • The product must not belong to categories of goods that cannot be exchanged according to Russian law (e.g., underwear, cosmetics).

1.2. Exchange Procedure

  • Contact our customer support at +7 4012 951087 or via email at exchange@discoveryconceptstore.com.
  • Provide your order number and the reason for the exchange.
  • Fill out the exchange form provided by our manager.
  • Pack the product in its original packaging and send it to the following address: Mira ave, 57, Kaliningrad, Russia. We recommend using a trackable courier service for the return.

1.3. Exchange Processing

After receiving and inspecting the returned product, we will process your exchange request. If the desired product is unavailable, we will offer an alternative or issue a refund.

2. PRODUCT RETURN

2.1. Return Conditions

  • Product returns are possible within 14 calendar days from the date of receiving the order.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Returns are accepted only with the original receipt or proof of purchase.

2.2. Return Procedure

  • Contact our customer support at +7 4012 951087 or via email at returns@discoveryconceptstore.com.
  • Provide your order number and the reason for the return.
  • Fill out the return form provided by our manager.
  • Pack the product in its original packaging and send it to the following address: Mira ave, 57, Kaliningrad, Russia. We recommend using a trackable courier service for the return.

2.3. Refund Processing

Refunds will be issued to the original payment method within 10 business days after receiving and inspecting the returned product.

3. REFUSAL OF EXCHANGE AND RETURN

3.1. We reserve the right to refuse an exchange or return if:

  • The product has been used, damaged, or does not meet the return conditions.
  • The return was made after the specified period.

3.2. In case of refusal, the product will be returned to the customer at their own expense.

4. ADDITIONAL INFORMATION

4.1. If you have any questions regarding the exchange or return process, please contact our managers using the details provided above.

4.2. We appreciate your understanding and are ready to assist you in any situation.